Application Support Specialist
Project
Application Support / Technical Support
Be a part of an experience professional services team who support one of the well known commerce company in Thailand
Job Function:
Job Function:
Support & Coordinator
Job Sub Function:
Application
No. Vacancy:
1
Salary (THB):
18,000 - 22,000 (Or up to skills & experience)
Career Level:
Entry Level
Job Description:
- Provide technical support to customers/users within the company
- Manage ticket query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Perform in analysis the software application functionality and suggest improvements
- Ensure effective front end and back end functionality of applications
- Maintain and update technical documents and procedures
- (L1) Identify and resolve technical issues by analyzing logs, modifying configuration
- (L2) Identify and resolve technical issues by analyzing logs, modifying configuration, query the database, re-import data and so on
Requirement:
- Bachelor’s degree of Computer Science, Computer Engineer, Information Technology or any related field
- Experienced user and confident in computer software and application
- Good awareness of Customer Care
- Able to work well under pressure
- Ability to take initiative
- Good inter-personal skills, with ability to help users
- Passion for learning and self development
- Intermediate command in English
- New grads are welcomed
Welfare Benefits:
Contact Person
Pantita Sereephanpanit
(Fern)085-165-9339
pantita.s@aware.co.th
25/1 Moo 2, Pabong, Saraphi, Chiang Mai 50140