{"id":18447,"date":"2026-10-30T15:05:29","date_gmt":"2026-10-30T08:05:29","guid":{"rendered":"https:\/\/www.aware.co.th\/it-jobs\/?p=18447"},"modified":"2026-10-30T15:05:29","modified_gmt":"2026-10-30T08:05:29","slug":"aware-dialogues-ep-2-leader-x-ai","status":"publish","type":"post","link":"https:\/\/www.aware.co.th\/it-jobs\/aware-dialogues-ep-2-leader-x-ai\/","title":{"rendered":"12 Lessons from Aware Dialogues EP.2 Leader x AI: The Leader AI Can\u2019t Replace"},"content":{"rendered":"

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Leaders in the age of AI don\u2019t need to be more tech-savvy than everyone on their team. They need to do what AI still can\u2019t: build trust, bring people through change together, and make the team feel safe enough to learn something new.<\/p>\n

These are the takeaways from Aware Dialogues EP.2: Leader x AI | The Leader AI Can\u2019t Replace, where Jittiya Thammasorn (Group People Development Director, Aware Group) invited Chutima Sribumrungsart (Founder & CEO of Brightnest Studio and former CHRO of Microsoft Thailand) for a conversation that then opened up into a Circle Talk, with participants sharing their own perspectives, on 26 October.<\/p>\n

Chutima set the frame early on: AI processes data fast, but people are the ones who give value and meaning to the work they deliver. Calculations, pattern analysis and automation can be left to machines. Trust, relationships, empathy and ethical judgment are still human work.<\/p>\n

So what does that look like in practice? Many organizations have already started using AI, but what holds them back usually isn\u2019t the tools. Teams still don\u2019t see why they\u2019re changing. Some managers still feel they have to know more than their people in order to lead. And remote work has pulled teams further apart than before.<\/p>\n

Below are 12 takeaways from the conversation, from the role of a manager and getting the order of people, process and technology right, to communicating when projects change because of AI. We close with 5 things Chutima urges leaders to actually do. Here they are.<\/p>\n

12 Lessons from Aware Dialogues EP.2 Leader x AI: The Leader AI Can\u2019t Replace<\/b><\/h2>\n

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1. AI Still Can\u2019t Replace Leaders (People) at the DNA Level<\/strong><\/span><\/b><\/p>\n

AI is machine learning that learns from what people feed it. We are human beings, the ones who create and teach. If we don\u2019t teach it, it will never know. What can\u2019t be replaced right now is the \u201cDNA of being human.\u201d Technology can handle parts of the work, not the whole system. That could change in the future, if human skills can truly be fully extracted into systems. For now, we may not be there yet.<\/p>\n

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2. A Manager Doesn\u2019t Have to Be Better Than Their Team<\/strong><\/span><\/b><\/p>\n

Many managers carry an old belief that they need to be more skilled or more senior to lead a team. In reality, no manager has every area covered. What they do need to do is turn their team\u2019s talent into real results and genuinely help people get better.<\/p>\n

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3.\u00a0<\/span><\/b>An \u201cAI Organization\u201d Still Needs People to Drive It<\/strong><\/p>\n

Transformation stands on three pillars: people, process and technology. People need a mindset that\u2019s ready to learn and to put new things into practice. Then there need to be processes that prepare people step by step to reach the goal. Only then can technology really move forward. The order matters a lot. Skip straight to technology without people and processes to support it, and you won\u2019t get far.<\/p>\n

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4.<\/strong> Culture and Transformation Are a Journey<\/strong><\/span><\/p>\n

Organizations need to adapt much faster than before. When expectations have shifted but people haven\u2019t, the problem can\u2019t be solved. That\u2019s why culture matters so much. Transformation is a journey everyone has to be part of, learning and understanding together. Leaders need to help shape people\u2019s mindsets and the way they learn, so everyone moves in the same direction.<\/span><\/p>\n

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5. Where Managers Should Start When They Want Their Team to Use AI Well<\/strong><\/span><\/b><\/p>\n

Managers have the authority to set direction when implementing AI, and it starts with two things. First, be able to answer what you want to change and why, so the team believes in it and sees a shared goal. Second, check whether the team is ready. Is AI being used in a garbage-in, garbage-out way? Is there enough critical thinking and AI literacy? From there, everything needs a clear purpose.<\/p>\n

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6. Don\u2019t Divide People by Generation. Think Individual Inclusion.<\/strong><\/span><\/b><\/p>\n

Building on point 4, when the discussion turned to communicating and giving clear instructions, Gen Z came up as an example of a group often seen as stubborn, impatient and hard to work with. But age or generation shouldn\u2019t be used to divide people on a team. Think in terms of individual inclusion instead. If we understand Gen Z, we\u2019ll see they are very clear about who they are, because they grew up learning a lot on their own online. So when assigning them work, instructions need to be clear, not vague. They also want to do meaningful work and create something for the organization. Once they understand, they take ownership and deliver well. In the end, when we understand the differences between individuals, we communicate better.<\/p>\n


\n7. Human Touch Is What\u2019s Missing in the AI and Remote Work Era<\/strong><\/span><\/b>
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Many HR professionals agree that today\u2019s work environment lacks human touch, which makes connection and bonding within teams feel more distant. Leaders need to take the lead here, to keep bringing everyone back to work together. That means:<\/p>\n