If your current SAP Business One partner isn’t delivering; slow support tickets, no response on the phone, a system that’s drifted out of date, you don’t need to rip out SAP Business One and start over. Customers can freely change SAP Business One partners without SAP’s approval, without touching their data, and without relicensing.
How Switching SAP Business One Partners Actually Works
A new partner connects to your existing SAP Business One environment, assesses it, and takes over support — no data migration, no reinstallation.
- Your system stays exactly where it is. A new partner connects to your existing SAP Business One environment, assesses it, and takes over support, no data migration, no reinstallation.
- SAP doesn’t need to approve the switch. Changing your servicing partner is a decision between you and your partners. The new partner handles the administrative steps directly with SAP.
- It’s governed by your current support contract. Most SAP B1 support agreements let you cancel with notice ahead of renewal, not mid-term. Check your notice period before you commit to a date.
- Typical timeline: 2–4 weeks, depending on the complexity of your system and customizations, with your team working uninterrupted throughout.
The Switching Process, Step by Step:
- Initial review. Your new partner asks for the basics: your license details, current partner’s contact information, and a list of customizations, add-ons, and integrations running on your system.
- Notice to your current partner. You send written notice ending the relationship, timed to your contract’s notice period. This is a formality between you and your outgoing partner; it doesn’t require SAP’s involvement.
- System audit. The new partner reviews your configuration in detail: custom fields (UDFs/UDTs), custom add-ons, Crystal Reports, workflows, and any third-party integrations, so nothing gets missed in the handover.
- Access transition. Admin credentials, your SAP support portal association, and any add-on vendor relationships are reassigned to the new partner.
- Go-live under new support. Your support channel with the new partner is active — no gap in coverage, no interruption to daily operations.
A typical timeline looks like this:
(This is a representative timeline, not a specific client's — if you have a real completed switch you can share timing for, even anonymized, it would make this far more concrete than a generic estimate.)
Signs It’s Time to Switch
- You’ve raised the same support issue more than once with no real resolution
- No senior resource from your partner has reviewed your account in months
- Response times regularly stretch past 48 hours
- Your partner can’t support the customizations or integrations your business now needs
- Your original implementation partner has shrunk, pivoted, or stopped supporting SAP B1
Before switching, it’s worth trying to fix the relationship first: put the issues in writing, ask for a named senior resource, and set a real deadline. If the same problem comes back with no change, that’s usually the signal.
Reimplementation vs. Partner Switch: What's Actually Different
What Happens to Your Data and Customizations?
Nothing changes on your system during a switch. Your new partner reviews your existing configuration — custom fields, custom add-ons, Crystal Reports, and integrations — as part of onboarding, so support continues without anything breaking in the handover. Reimplementation is only necessary if the underlying system was built incorrectly from the start, not simply because your current partner underperformed.
Aware as an SAP Business One Partner
Aware Group is listed as an SAP partner for Business One, with over 20 years providing enterprise and SME technology services, and offices in Chiang Mai and Bangkok.
- SAP-listed Business One partner — verify on SAP’s Partner Finder: https://www.sap.com/partners/profile/aware-corporation-limited
- 20+ years in enterprise and SME technology services
- Existing SAP Business One clients including BEARHOUSE, Bewish Car Rental, and LOTTE Rent-A-Car
No. Changing your servicing partner doesn’t require SAP’s sign-off — the new partner handles the administrative steps directly with SAP.
Most SAP Business One support agreements let you cancel with notice ahead of renewal, rather than mid-term. Check your current contract’s terms before planning your switch date.
No. Switching your SAP Business One support partner doesn’t involve additional costs from SAP itself.
Typically 2–4 weeks, depending on the complexity of your system and customizations. Your team keeps working normally throughout.
Nothing changes on your live system. Your new partner reviews your existing configuration and customizations during onboarding so support continues without disruption.
If issues are about responsiveness, expertise, or communication, it’s almost always a partner problem — solvable with a switch. If the core financial or operational structure was configured wrong from the start, that’s a deeper issue a good partner will flag honestly during the system audit, before you commit to anything.
If your SAP Business One partner isn’t keeping up, talk to Aware about taking over support: https://www.aware.co.th/software-solutions/erp-software/sap-business-one/
Digital Marketing Manager at Aware Group: Working his way through the world of technology and Thailand as best as he can. Happy to contribute to other tech publications.
