Application Support Services

Technical Support

Application Support Services

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Focus on business growth, not user issues.

Aware Groups’ comprehensive technical support services provide high-quality 24/7 first and secondtier technical support with fixed pricing models. Focusing on preempting issues, systemically eliminating effort, and optimizing your businesss efficiency – we get your team focused on what they do best.

Aware are the choice for businesses who feel their IT team is frequently stretched too thin, often charged with dealing with mundane, repetitive tasks generated by user issues. 

Having your skilled staff working on impromptu low out-put assignments can be a drain on both your financial and times resources and staff morale. Aware Application Support Services empower your specialist staff to do the jobs they do best and bring your business the maximum bottom-line increase. 


    • Better Flexibility: Leverage our wide skill set and resource pool with flexible engagement models tailored to you.
    • Improve Efficiency: Get your in-house talent working on the work they care about.
    • High Scalability: With our progressive agreement matrix and SLAs, you can scale your business without worrying about the minutia. 
Application Support Services

    Contact Aware Today

    Get your employees focusing their time where it matters.

    We support your business with technical or non-technical operations, with 24/7 x 365-day assistance with our skilled English & Thai speaking support team. We can handle as much or as little as you want, with our bespoke solutions that are customized to your business needs.

    Level 1 support, level 2 support, service desk assistance, monitoring, backups are just some of the support modules we offer. 

    Aware are your single point of contact to ensure all technical and non-technical issues are addressed quickly and effectively so your business can operate at it’s maximum, with happy users and bug free technology.

    We will provide technical and non-technical support to your users, solving issues and supporting you with all help desk functions. Users will have faster, more comprehensive support that is all delivered at a lower cost thank you can provide with in-house staff.

    We have been working in Thailand for over 17 years and have grown to over 1000 employees working with some of the region’s biggest businesses. We are versed in a range of programming languages, technical skills, and knowledge in the IT field. That experienced and skilled talent pool is now yours to utilize.

    Not only does outsourced technical support help you grow your business by empowering your employees, but it can also cut costs. Outsourcing is one of the most effective ways to reduce your employee expenditure proving to be significantly less expensive than hiring full-time employees to perform more trivial tasks.

    Bespoke solutions, SLAs and goals built to your business needs. We don’t believe in a one-size-fits-all solution, every business is unique and so is every one of our proposals. You can choose the kinds of technical and non-technical support you want and how much support you require. You can also design your own SLAs and the response times required.

    Our Process:

    1. Be the first touchpoint when issues are raised.
    1. Process and reproduce the issue.
    2. Work through a checklist to solve the issue.
    3. Investigate by analysis logs.
    4. Change configuration or resolve the problem.
    5. Escalate further if the issue cannot be resolved.

    As client and user issues are reported to us, they are assigned to the appropriate level of supportEach support personnel can track and monitor multiple issues with feedback or if the issue has been resolved or escalated up a tier. If the issue cannot be remedied by our tier 1 staff, it is moved to a higher-level technician to resolve. The application support team can proactively monitor your environment for uptime performance and proactively resolve issues before the client is aware.

    Get more from your business.

    The choice is yours. Choose Aware.

    • A collaborative approach
    • Proven success delivering mobile solutions for consumer and enterprise clients
    • Integration expertise in software and hardware
    • A single source of accountability – no multiple vendors