Find IT Jobs: IT Support Engineer near BTS Ari / Saphan Kwai in Bangkok

Project

Group IT Operations
Providing support IT System for end user computer systems within the Aware Group companies both internal staffs and outsourced staffs and able to go onsite for incident resolution as required

Job Function:

Support & Coordinator

Job Sub Function:

No. Vacancy:

Salary (THB):

25,000 - 40,000 (Up to experience and skills)

Career Level:

Middle Level

Job Description:

Process calls, chats and emails from end users
Create, update, follow up and close tickets and ensure processing of tickets within SLA defined timelines
Provide user support via remote control systems in order to diagnose and solve simple incidents
Provide on-site and remote support for end users in Bangkok Office and customers
Handle computer preparation and installations and hand over to end users
Handle repair and warranty cases with vendors and delivery of hardware to respective support centers
Process standard service requests such as creation of user accounts and authorization requests
Perform administrative tasks such as regular reporting and system checks
Provide simple IT related trainings and prepare written instructions to end users

Requirement:

Bachelor’s Degree in IT, ICT, Computer Engineering, Software Engineering or other related fields
2-5 years working as IT Support, Service Desk, Help Desk or Support Engineer
Knowledge in Operating System (Windows 10/11, Mac)
Able to support applications such as Microsoft 365, Active Directory, Office (2019/365), Microsoft Exchange, Adobe and Malware protection (Windows Defender, Sophos, Kaspersky, etc.)
Able to use Incident Management Tools (Remedy, Service Desk Plus, etc.)
Practical, day to day operation in a corporate IT support department
Able to support users on the phone or using remote control tools
Experience in resolving incidents with standard operating systems and end user applications
Professional and effective communication with users on all levels, preferably in a multi-national environment
Knowledge in Incident management tools (Jira, etc.)
Certifications in Microsoft or ITIL field will be advantaged
Team work with good communication skill
Thai Speaker and Able to communicate in English