Find IT Jobs: Application Support in Chiang Mai

Project

Application Support / Technical Support
Be a part of an experience professional services team who support various projects including one of the well known commerce company in Thailand

Job Function:

Support & Coordinator

Job Sub Function:

Application

No. Vacancy:

Salary (THB):

17,000 - 22,000 (Or up to skills & experience)

Career Level:

Entry Level

Job Description:

Manage and resolve incoming customer tickets in accordance with established processes and procedures.
Escalate complex issues to higher-level support teams when necessary.
Execute tasks within specified SLAs to meet or exceed customer expectations.
Collaborate with cross-functional teams, including Team Leads, to coordinate support efforts.
Actively participate in learning and development to improve technical knowledge, problem-solving skills, and customer service proficiency.
Provide clear and concise shift reports to enable smooth handovers between shifts.
Serve as the primary point of contact between Business Users and Engineers.
Create and maintain operational documentation, handover notes, and knowledge bases.
Participate in a rotating shift schedule (5 working days per week) to provide 7-day support coverage across two shifts (Morning/Evening).

Requirement:

Bachelor’s Degree in Information Technology, Business Computer, Digital Innovation, Multimedia, or any relevant fields.
Basic understanding of IT/Application escalation procedures, ticketing systems, and incident management tools. (would be advantaged)
Customer service experience. (would be advantaged)
Strong customer-centric approach, effective communication, and empathy when interacting with users.
Able to work well under pressure.
Passion for learning and self-development.
Strong problem-solving and time management skills.
Teamwork and adaptability in dynamic environments.
Fresh grades are eligible to apply and will be considered.
A determined interest in commencing or transitioning their career path to Application Support will be considered.
Proficient in spoken, written, and reading skills in Thai & English, with a strong emphasis on communication is mandatory.
Able to work in Shift (Current times are 7:30 -15:30 and 15:00-22:30), 5 day a week