Application Support Engineer

Project

Application Support / Technical Support
Be a part of an experience professional services team who support one of the well known commerce company in Thailand

Job Function:

Job Function:
Support & Coordinator
Job Sub Function:
Application
No. Vacancy:
6
Salary (THB):
20,000 - 30,000 or up to skills & experience
Career Level:
Entry Level

Job Description:

  • Problem solving issue raise by users in multiple applications
  • Provide technical support to customers/users within the company
  • Manage ticket query system within the Service Level Agreement
  • Ensure up to date the knowledge base of fixes
  • Maintain and update technical documents and procedures
  • Suggest preventive measures for issues to not happen again
  • Identify and resolve technical issues by analyzing logs, modifying configuration, query the database, re-import data and so on

    • Requirement:

  • Demonstrated experience of working with applications or systems, which could include implementing or supporting a system or in a Helpdesk compacity
  • Have an IT background is a plus
  • Have 1-2 years of experience in IT and dealing with users is a plus
  • Interest in information technology
  • Good awareness of Customer Care
  • Good inter-personal and communication skills, with ability to help users
  • Able to work well under pressure
  • Ability to analyze and take initiative action in a situation
  • Passion for learning and self development

    • Welfare Benefits:

    Application Support Engineer


    Contact Person

    Pantita Sereephanpanit
    Pantita Sereephanpanit
    (Fern)
    085-165-9339
    pantita.s@aware.co.th

    25/1 Moo 2, Pabong, Saraphi, Chiang Mai 50140

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