Support Services Assistant Manager

Project

Manage the team of Application Support / Technical Support
Be a part of an experience professional services team who leads members to support one of the well known commerce company in Thailand

Job Function:

Job Function:
Support & Coordinator
Job Sub Function:
Application
No. Vacancy:
1
Salary (THB):
70,000 - 90,000 (Or up to skills & experience)
Career Level:
Managerial Level

Job Description:

  • Management of Level 1 and Level 2 (2nd tier) application support team in Chiang Mai to provide a 24×7 support to production systems
  • Maintain SLA per service agreement with client
  • Responsible for ensuring adequate L1 & L.2 support coverage is available during each shift
  • Compiles monthly, quarterly and annual reporting on Application Support metrics
  • Evaluate all problem and impact analysis and recommend solutions and workarounds
  • Assist representatives from counterparts of application and resource planning and comprehend all business requirement and prepare documents
  • Coordinate with development team and provide support to both remote and on-site services
  • Management and reporting of key production availability metrics

    • Requirement:

  • Bachelor’s degree in Computer Engineer, Computer Science, Information Technology and related field
  • At least 5 years of experience in leading IT Application Support or Project Management team
  • Demonstrated leadership of a Application Support team of 3+ years
  • Strong communication with the key business stakeholders and provides escalation application support to Software Engineer team
  • Ability to multitask and work effectively under pressure
  • Knowledge of Jira as an admin is desirable
  • Logical thinking and efficient
  • Keen attention to detail
  • Excellent written and oral communication in Thai and English
  • This position is available for both Thai or Expat

    • Welfare Benefits:

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    Contact Person

    Pantita Sereephanpanit
    Pantita Sereephanpanit
    (Fern)
    085-165-9339
    pantita.s@aware.co.th

    25/1 Moo 2, Pabong, Saraphi, Chiang Mai 50140

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