IT Support Engineer
Process calls, chats and emails from end users Create, update, follow up and close tickets and ensure processing of tickets within SLA defined timelines Provide user support via remote control systems in order to diagnose and solve simple incidents Provide on-site support for end users (Aware Chiang Mai Office) Handle computer preparation and installations and
Assistant HR Manager
Assisting HR & Admin Manager in organization’s recruitment, training and development programs, organization development, compensation & benefits administration, and human resources data management. Supporting HR strategy in implementing various HR Initiatives. Recommending and implementing policies and procedures based on a thorough knowledge of employment and benefit laws. Evaluating and managing Organizational Development (OD) strategies and
System Analyst
Coordinate with project manager regarding client/ user’s requirements and requests to ensure that the final product would deliver the desired outcome Coordinate with infrastructure team regarding capacity planning to ensure alignment and compatibility of system design for effective and efficient application development Support development and solution architecture plan and design to ensure alignment with identified
Software Engineer (Java) – Senior Level
Prioritize, assign and execute tasks throughout the software development life cycle Develop and execute software quality verification procedure Review, test and debug team members’ code Design database architecture Deliver high quality, secured, and scalable software Prepare and install developed solution on test and/or production environment Continuous solution performance/security evaluation and development of improvement plans
System Engineer
Maintain IT infrastructure of external customer environments, Physical and virtualization platform Provide, configure, upgrade and secure hardware and operating systems for physical and virtual Ensure the continued availability of Customer IT infrastructure Critical data by scheduling regular backups, monitor their execution and restoring data on demand Support after sale service, duties shall be performed both
Administrator
Issue and manage a quotation Issue invoice and receipt Manage project related document and activities Administrative work in Timesheet System and Timesheet report Administrative work in ERP Manage miscellaneous document Manage Purchase Request Asset management Leave management
Customer Support Specialist
Receive issues from customers/users and interact via online chat to help understand the issue before raising it to the development team Raise issues to the software development team, either on behalf of the customer or as issues are discovered by you and your team, using Jira, for investigation, fixing and resolution by the engineering team
Business Analyst (Base in Chiang Mai)
Gather and document business needs and objectives, current operational procedures, problems, input and output requirements Analyze and identify risk and opportunities to improve business process Provide solutions that help customer achieve their business’ goals Create system requirements specification for new systems and processes Help in developing and testing functionality to ensure new system meet user
Technical Specialist (Java)
Develop software solutions according to the stated business requirement Develop and execute software quality verification procedure Deliver high quality, secured, and scalable software Prepare and install developed solution on test and/or production environment Continuous solution performance/security evaluation and development of improvement plans Act of Project Leader
Application Support (Banking)
Manage and monitor changes process for production deployment Support and coordinate production incidents Analyze and provide suitable solutions Work within Service-Level Agreement: SLA as agree with the team Help developers setting up and deploying testing environments Coordinate with development team and Infrastructure team to manage server/network e.g. server provisioning process, Firewall process
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