Application Support

Project

Operation Support for various projects
Be a part of a company whose ambition is to transform Thailand and the region for digital revolutions

Job Function:

Job Function:
Support & Coordinator
Job Sub Function:
Application
No. Vacancy:
9
Salary (THB):
30,000 - 40,000 (or up to experience and skills)
Career Level:
Middle Level

Job Description:

  • Manage incident tickets by analyzing root causes and resolving application issues at basic to intermediate levels
  • Monitor system performance through logs and monitoring tools to proactively prevent potential issues
  • Perform technical troubleshooting on data, application bugs, and system integrations (API/interfaces)
  • Investigate and validate data using SQL queries, and perform basic data corrections (data patching) when required
  • Provide support and guidance to users to ensure smooth system usage and minimal disruption
  • Coordinate with development teams for application deployment and support production releases
  • Escalate complex issues to development team (L3) with clear technical details (logs, reproduction steps, data samples)

    • Qualifications & Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related fields
  • 2 – 4 years of experience in Application Support (Tier 2)
  • Experience with databases such as MSSQL Server and/or Oracle
  • Understanding of Windows and Linux server environments
  • Familiarity with Linux/Unix commands for basic server access and file management
  • Ability to write SQL queries (e.g., join, subquery) for data investigation and validation
  • Basic understanding of programming logic and ability to read code (e.g., Java, Shell)
  • Ability to analyze log files to identify root causes of system issues
  • Strong analytical and logical thinking for problem investigation
  • Good communication skills to explain technical issues clearly to users and stakeholders
  • Strong problem-solving skills and ability to handle urgent issues effectively
  • Ability to work under pressure, especially during system incidents or outages
  • Fluent in Thai with good English documentation skills

    • Welfare Benefits:

    Application SupportApplication SupportApplication SupportApplication SupportApplication Support


    Contact Person

    Prapaporn Nasamlad
    Prapaporn Nasamlad
    (Kim)
    092-678-8353
    prapaporn.n@aware.co.th

    408/106 24th floor, Phaholyothin Place Building, Phaholyothin Rd., Samsennai, Phayathai Bangkok 10400

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