System Analyst (AI Chatbot)

Project

AI Chatbot solutions
Collaborate with AI and development teams by act as the primary System Analyst for the project, driving requirement analysis, solution design, and stakeholder communication independently.

Job Function:

Job Function:
Analyst
Job Sub Function:
Development
No. Vacancy:
1
Salary (THB):
50,000 - 65,000 (or Negotiable up to experiences and skills)
Career Level:
Middle Level

Job Description:

  • Gather, analyze, and document business and system requirements for AI Chatbot solutions.
  • Work closely with business users, Product Owners, developers, and vendors to translate business needs into functional and technical specifications.
  • Analyze business processes and propose AI Chatbot solutions to improve customer experience and operational efficiency.
  • Design system workflows, conversation flows, data mapping, and API integration specifications.
  • Prepare and maintain project documentation, including BRD, FSD, Use Cases, User Stories, Process Flows, and API Specifications.
  • Coordinate with development teams throughout the Software Development Life Cycle (SDLC) to ensure solutions meet business and technical requirements.
  • Support SIT, UAT, deployment activities, and production issue analysis when required.
  • Perform impact analysis for change requests and recommend appropriate system solutions.
  • Collaborate with AI and development teams to ensure chatbot capabilities align with business objectives and technical architecture.

    • Qualifications & Requirements:

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
  • 3–5 years of experience as a System Analyst, Technical Business Analyst, or Solution Analyst.
  • Experience working on Telecommunications (Telco) projects is highly preferred.
  • Programming background in Node.js is preferred; experience with Java, C#, Python, Go, or other backend programming languages is also acceptable.
  • Good understanding of RESTful APIs, System Integration, Database Design, and Software Development Life Cycle (SDLC).
  • Experience preparing BRD, FSD, User Stories, Use Cases, Process Flow Diagrams, and API Specifications.
  • Knowledge of AI, Conversational AI, Chatbot platforms, Large Language Models (LLMs), NLP, or Generative AI concepts is preferred.
  • Experience integrating chatbot solutions with enterprise applications or backend systems is an advantage.
  • Strong analytical, problem-solving, and communication skills with the ability to work directly with both business and technical stakeholders.
  • Self-driven and able to work independently as the primary System Analyst on a project.
  • Experience working in Agile/Scrum environments is preferred.
  • Good command of both Thai and English.

    • Welfare Benefits:

    System Analyst (AI Chatbot)System Analyst (AI Chatbot)System Analyst (AI Chatbot)System Analyst (AI Chatbot)System Analyst (AI Chatbot)


    Contact Person

    Warangkarat Sornkamron
    Warangkarat Sornkamron
    (Jookkru)
    099-212-5703
    warangkarat.s@aware.co.th

    Phaholyothin Place 24th floor, Phaholyothin Road, Samsennai, Phayathai, Bangkok 10401

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