Find IT Jobs: Customer Support Specialist in Chiang Mai

Project

Application Support / Technical Support
Be a part of an experience professional services team who support one of the well known commerce company in Thailand

Job Function:

Support & Coordinator

Job Sub Function:

Application

No. Vacancy:

Salary (THB):

18,000 - 22,000 (Or up to skills & experience)

Career Level:

Entry Level

Job Description:

Receive issues from customers/users and interact via online chat to help understand the issue before raising it to the development team
Raise issues to the software development team, either on behalf of the customer or as issues are discovered by you and your team, using Jira, for investigation, fixing and resolution by the engineering team
Work with the engineering team to provide the required information needed to allow them to diagnose, troubleshoot and fix the issue
Request additional information from the customer if needed about any issue raised to pass on to the engineering team
Follow up with the engineering team promptly to get ETA on any raised issues or the root cause and communicate that back to the customer promptly and professionally
Access the customer software systems order to get additional background information about any raised issue to pass on to the engineering team
Create ad-hoc reports or provide status updates on systems as requested by the customer

Requirement:

Bachelor’s degree in any fields
Good problem-solving skills and a passion for technology & software
Able to use Microsoft Office programs (Excel, Word, Outlook, OneNote) and online chat tools (Slack), Jira experience is a definite plus, but training is provided
Good interpersonal skills and a positive ‘can-do’ attitude
A desire to get results and solve problems to make the customer happy
A high level of detail in understanding problems and explaining them simply
Being able to work well under pressure and to ensure customer service SLAs are always met
Able to interact in English with non-natives in a professional manner
The ability to work in a team, share knowledge effectively with good timekeeping skills and a high level of punctuality
Ability to work in shifts (including nights) with a high focus on customer satisfaction