Adopting a customer-centric mindset is just as critical in B2B dealings as it is when serving retail customers, but players face special challenges that can trip them up. Read the full article on improving the business-to-business customer experience. ...
The uniquely cross-functional nature of effective customer-experience efforts puts a premium on smart governance. Clearly defined leadership, behaviors, and metrics are the places to start. Read the full article on leading and governing the customer-centric organization....
Every organization has an emotional culture so when managers ignore emotional culture, they’re glossing over a vital part of what makes people and organizations tick. By not only allowing emotions into the workplace, but also understanding and consciously shaping them, leaders can better motivate their employees. Read...
Everything from language barriers to body language can have an impact on your negotiations. Should the two parties get off on the wrong foot or be working from two completely different cultural premises, there is potential for things to go wrong. That’s why it’s important to...
In this memoir, Isadore Sharp's entrepreneurial arc takes him from Toronto's Jewish ghetto to his perch atop the Four Seasons empire, where 24-hour-room-service sushi is just plain good marketing. His business insights and philosophies are a powerful guide for leaders in any field. The book is...
Facebook recently expanded here, and there's been a surge in VC funding. Kenya is now a recognized IT hub. As Investor confidence continues to grow, and the internet slowly arrivies - a billion people are still offline - there exists a once-in-a-lifetime opportunity to build the...
Sweden has been Europe’s king for a while now, but the surge of successful entrepreneur endeavors in the Netherlands has propelled the region to the forefront of digital start-ups in the region. The importance of start-ups for their economic development has been acknowledged by the Dutch...
The way a business operate and the applications used to run it are undergoing profound changes. Businesses saddled with old processes, and technology are stuck in the past. Those wanting to compete in the future are adapting to the digital change now. “Competitive use of technology...
Thanks to social media, a company’s employment brand is now public information, if you’re not a great place to work, people find out fast. Sites like Glassdoor, and Linked-in and local Thai forum Pantip have helped shift the power into the hands of job-seekers; employees have more bargaining power than ever...
How do you build an efficient and effective international engineering team? Paul Berry, Founder and CEO of RebelMouse shares 5 communication tips he’s learnt from 15 years managing remote teams: 1) Live and breathe your email and make sure the team does too. 2) Give the benefit of the doubt. 3) Overcommunicate. 4) Be intentionally positive. 5) Offer suggestions,...